Privacy Policy – Real Stone and Granite

Effective Date: January 19, 2026
Website: www.realstoneandgranite.com

At Real Stone and Granite (“we,” “us,” or “our”), your privacy is critically important. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website, provide consent for communications, or interact with us online.

By providing your information or using our website, you consent to the practices described in this Privacy Policy. We encourage you to review this policy regularly.

1. Introduction

This Privacy Policy explains:

What personal information we collect
How we use personal information
Who personal information is shared with
Your rights regarding your data
How we protect your data
Use of cookies and tracking technologies
SMS Terms & Conditions
How to contact us

A link to this Privacy Policy is included near all consent forms and in the footer of every page on our website to ensure it is easily accessible.

2. Data Collection

We collect information to provide and improve our services. This may include:

2.1 Personal Information

Name
Email address
Phone number

2.2 Usage Data

Information about your interactions with our website
Pages visited, time spent on pages, and navigation data

2.3 Cookies and Tracking Technologies

We may use cookies, pixels, and similar technologies to:

Remember your preferences
Improve website functionality
Analyze traffic and user behavior

3. Data Use

We use your information to:

Respond to inquiries and provide customer support
Send service-related communications, such as appointment confirmations or updates
Send marketing messages, only if you have explicitly opted in
Improve website performance and user experience

We do not use your information for purposes beyond those described without your explicit consent.

4. Data Sharing

We are committed to protecting your information.

SMS consent and phone numbers collected for communications purposes will not be shared with third parties or affiliates for marketing.
We may share information with trusted service providers who assist with website operations, analytics, hosting, or other essential services. These providers are only authorized to use your information as necessary to perform their services.
We may disclose information if required by law, legal process, or to protect the rights, property, or safety of Real Stone and Granite or others.

5. SMS Terms & Conditions

SMS Consent Communication: Phone numbers collected as part of the SMS consent process will not be shared with third parties for marketing purposes.
Types of SMS Communications: If you consent to receive SMS messages from Real Stone and Granite, you may receive:
- Conversational messages
- Appointment confirmations
- Order updates
  Example: “[Real Stone] I wanted to confirm your kitchen is ready to install on Thursday 10. Reply STOP to opt-out.”
Message Frequency: Message frequency may vary depending on communication type; you may receive up to 2 messages per week regarding appointments or account status.
Potential Fees: Standard message and data rates may apply depending on your carrier. Fees may vary domestically or internationally.
Opt-In Method: You may opt-in verbally or through website forms.
Opt-Out Method: Reply “STOP” to any SMS message or contact us directly to remove your number from our messaging list.
Help: Reply “HELP” or contact us at [Phone/Email/Support Page] for assistance.
Standard Messaging Disclosures:
- Message and data rates may apply
- You can opt-out at any time by texting “STOP”
- For assistance, text “HELP” or visit our Privacy Policy page
- Message frequency may vary

6. User Rights

You have the following rights regarding your personal information:

Access: Request a copy of the information we hold about you
Correction: Request corrections to inaccurate or incomplete information
Deletion: Request deletion of your personal data
Opt-Out: Withdraw consent for marketing or other communications

To exercise these rights, contact us using the information below.

7. Data Protection

We implement appropriate security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. Measures include:

Secure servers
Encryption of sensitive data
Access controls and monitoring

8. Cookies and Tracking

We use cookies and similar technologies to:

Remember your preferences
Improve website functionality
Analyze user behavior and traffic

You can manage or disable cookies in your browser settings; some features may not work properly if cookies are disabled.

9. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any third-party sites you visit.

10. Contact Information

For questions or concerns about this Privacy Policy, SMS communications, or your personal data, contact us at:

Real Stone and Granite
Website: www.realstoneandgranite.com
Email: info@realstoneandgranite.com